Cancellation and Refund

Cancellation & Refund Policy – CaseWave

At CaseWave, we strive to provide our customers with the best shopping experience. If you're not fully satisfied with your purchase, we're here to help with easy cancellation and return options.

🛑 Order Cancellation

You may cancel your order within 24 hours of placing it.

To cancel, please contact us via email at casewave9@gmail.com or WhatsApp with your order number and reason for cancellation.

Orders cannot be canceled once they have been shipped or are in transit.

🔁 Return & Refund Policy

We accept returns within 3 days of receiving your order, provided the item meets the following conditions:

✅ Return Conditions:

The product must be unused, in original condition, and in its original packaging.

Returns will not be accepted if the product appears used, damaged, or tampered with.

Customers are responsible for the return shipping cost (unless the product is defective or wrong item sent).

💰 Refund Process:

Once we receive and inspect the returned item, a refund will be processed within 3–5 business days to your original payment method.

For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer after confirmation.

If you have any questions or need help with your order, please reach out to us at casewave9@gmail.com— we're here to help!